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If you're unable to log in to your Shopee account, there could be several reasons. Before reaching out to our Customer Service team, try these alternative login methods:

✅ Use Your Registered Phone Number – If you forgot your username, try logging in with your phone number instead.

✅ Use Your Registered Email – If you signed up using Facebook, you can log in with your linked email address.

✅ Reset Your Password – If you've forgotten your password, reset it using the "Forgot Password" option.

If you're still unable to log in, it could be due to one of the following reasons:

1. System Limitations

Shopee has security measures in place to protect user accounts from unauthorized access. You may be temporarily restricted from logging in due to:

🔹 Multiple failed login attempts in a short period.
🔹 Logging in from an unfamiliar device or location.
🔹 Suspicious account activity detected by our system.

💡 Solution: If you believe this is a mistake, please contact our Customer Service team via the channels at the bottom of this page.

2. Permanent Suspension

Shopee permanently suspends accounts that violate our policies. If your account has been suspended, you will not be able to log in for security reasons.

Common violations include:

❌ Engaging in fraudulent activities.
❌ Abusing platform features (e.g., fake orders, spam reviews).
❌ Violating Shopee’s Terms of Service.

💡 Solution: If you think your account was suspended by mistake, check our Help Center article on  Account Limitations for more details and appeal options.

Next Steps

🔹 Check our Basic Troubleshooting Guide before contacting Customer Service.
🔹 Learn how to reinstate your account by visiting our Help Center article: "Why Am I Unable to Log In?"
🔹 Review Shopee’s Terms of Service to understand our platform policies.

For further assistance, reach out to us via the channels at the bottom of this page.