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[My Account] Why did I not receive my verification code/One-Time Password (OTP) via SMS?
English | Bahasa Malaysia
The verification code is valid for 5 minutes. Please keep your mobile phone signal active and avoid repeating the operation multiple times in a short period.
Reasons why you may not be receiving the One-Time Password:
- Poor mobile phone signal strength
- The SMS capacity of your mobile phone has reached its maximum limit
- Software updates may be causing abnormalities in the app for receiving text messages
- Incorrect mobile phone number entered
Are you facing trouble getting your verification code/One-Time Password (OTP) via SMS? Here are some solutions that you can try:
- Get a better line signal for your phone
- Resend the code (up to 4 times)
- Restart your phone, reinsert the SIM, and request for a new code
- Remove any ad blockers on your phone
- Verify linked number
Still not receiving your One-Time Password (OTP) via SMS? Try changing your phone number to a new one to receive the OTP via our Change Mobile Number Application.
If the issue persists, kindly contact us via the channels at the bottom of the page with:
- Shopee username
- Issue date and time
- Phone model and version (Android/iOS)
- Service provider
- Last page during code request (e.g. password reset, bank update)
⚠️ Note:
Please know that the One-Time Password or Verification Code can only be received via Voice Call, SMS and Whatsapp Message. It will not be sent via email.
Don't let this stop you. Follow these steps to resume shopping swiftly!
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