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⚠️ Important Reminder
When reporting a scam, please provide:

• Your phone number
• Date and time of the incident
  
  

Providing this information helps us process your report more efficiently.

To protect your Shopee account and ensure safe transactions, follow these security guidelines:

1.  Never Share Your Password, OTP, or ShopeePay PIN 

Your password, One-Time Password (OTP), and ShopeePay PIN are confidential. Do not share them with anyone, including family and friends. These are used for verification when making account changes.

⚠️ Beware of Scams

• Shopee will never ask for your personal information.

• Scammers may pretend to be Shopee employees and claim you’ve won a prize to trick you into revealing your details. Do not trust them.

• If you receive suspicious messages, contact Shopee via the official support channels below.

💬 Need Help? Chat with our Live Agent:

1. Open the Shopee App
   Launch your Shopee app and tap on the 'Me' icon at the bottom right.

2. Access the Chat Option
   Scroll down and click on 'Chat with Shopee'. 

3. Type "Live Agent"
   In the chat bar, type "Live agent" to initiate the process.

4.  Click on "Chat with Agent"
   Tap the "Chat with Agent" button to proceed. 
   

5. Select Your Role
   Choose whether you're a Buyer, Seller, or ShopeeFood User.

6. Choose Your Topic
   Select the topic or issue you need help with. The app will connect you with a Shopee Customer Service agent who can assist you.

2. Set a Strong Password & ShopeePay PIN

Using a strong and unique password helps keep your account secure. Change your password and ShopeePay PIN regularly for added protection.

A strong password should:
✅ Be at least 8 characters long
✅ Include a mix of numbers, symbols (e.g., !@#$%^&*), and uppercase/lowercase letters

Avoid using:
❌ Your personal name, username, or birthdate
❌ Simple patterns like "abcd", "0000", "qwerty", or "147852"

3.  Only Use the Official Shopee App or Website 

Always access Shopee through: 🌐 https://shopee.com.my

⚠️ Beware of Fake Links & Phishing Scams

• Scammers may send fake links that look like Shopee’s official website to steal your information.

• Shopee will never ask you to download any files or log in via third-party links.

4. Keep your account information updated

Ensure your phone number and email address are always up to date. This is important to:

✅ Receive One-Time Passwords (OTP) and security notifications
✅ Get important updates from Shopee

 Following these steps will help keep your Shopee account secure! 🛡️