Hi, how can we help?

English | Bahasa Malaysia

If you haven’t received your order but the order status shows “Completed”, you may follow these steps:

Step 1: Check with family or neighbours

• Ask your family members or neighbours if they received the parcel for you.
• Check potential delivery spots like mailboxes or shoe racks before requesting a refund.

Step 2: Contact seller or courier

• Reach out to the courier service or logistics partner for parcel information.
• If the seller's delivery fleet handled the delivery, contact the seller via Shopee Chat.

Step 3: Raise a refund request

• You can request a refund for an undelivered order if it’s still within the Shopee Guarantee period. To raise a refund request:

⚠️ Important note:

• No evidence is required for non-receipt cases - for these cases, the solution will be set as "Refund Only" automatically
• Shopee will review cases and will communicate the resolution to you