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[Shopee Mall Return] How do I return my Shopee Mall product?
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Please follow the steps below to return your Shopee Mall product.
Step 1: Raise a return/refund request via the Shopee App.
Go to ‘To Receive’ under ‘My Purchases’ via the ‘Me’ tab and select the order then select ‘Return/Refund’.
Step 2: Fill in the information in the return/refund request
Put information in the required fields, depending on the reason for the return/refund request. You need to:
- Select the product to return
- Choose return refund Reason
- Upload photo(s) as evidence to support your request, if applicable
- Select a return refund solution that is applicable
Step 3: Select your preferred Shipping Option
You can choose one of these: Drop-off, Pick-up, or Self-Arrange.
Drop Off
- Select Free Return Couriers like PosLaju, J&T Express or SPX Express.
- Click ‘Confirm’ and drop off your parcel at your selected courier’s branch within 6 days of submitting your return/refund request.
- J&T Express and SPX Express are the preferred methods as the staff can print the AirwayBill (AWB) label at the branch.
Pick Up
- For pick up option, J&T Cargo will be used (min 20kg, max 500kg)
- Choose your preferred pick-up time and address. Click ‘Confirm'.
- Upon confirmation of return/refund, a tracking number will be generated along with a J&T Cargo Return Label.
- J&T Cargo will collect the parcel from the buyer's pickup address during your selected pickup time.
Self-Arrange
- You can self-arrange the return shipment of your parcel using traceable mailing options (with the tracking number provided) if standard return options like Drop Off or Pick Up are not available due to issues like out-of-coverage return addresses or limited serviceability. Refer to the Return process for self arrange more information.
💡 Tip: Please note that for this return method, you will need to bear the return shipping fees upfront. However, you can submit a claim to Shopee for reimbursement of the shipping fees once the return is processed. If the buyer chooses Self-Arrange, the buyer will need to input shipping info such as courier used, tracking number and photo evidence of return shipment.
Step 4: Pack your product properly
Please Include all the free gifts, parts, original tags, and accessories that came with the original parcel.
If the product is damaged while it’s on the way to the seller due to insufficient protective wrapping, the seller or Shopee may not be able to provide a favourable refund outcome for the buyer.
💡 Tip: Do include the Return ID or Order ID on the parcel or on the return label for the seller's reference.
⚠️ Important note:
- Your return refund request will be processed within 5 working days after the parcel has arrived in the Shopee warehouse. You’ll be notified of the outcome via in-app push notification and email.
- To find the location to drop off your Shopee Mall return parcel, click here.
- Take a picture of the parcel, air waybill/consignment note and receipt. In case of damages while the parcel is on the way, you may send it to our Customer Service team to help claim for damages.
