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[Shopee Mall Return] How do I return my Shopee Mall product?

English | Bahasa Malaysia

 

Please follow the steps below to return your Shopee Mall product.

 

⚠️ Important: Return Policies for Selected Official Stores
 

Certain Official Stores may follow additional brand-specific return and warranty policies that differ from Shopee’s standard return and refund process. The brand-specific policies may be contained within the product listing description and/or linked outside the Shopee app/platform.

In such cases, Shopee's standard return and refund process may be updated accordingly to take into account the brand-specific processes. Please ensure that you read and are aware of any such brand-specific return and warranty policies in addition to Shopee's own policies. 

 

Step 1: Raise a return/refund request via the Shopee App.

Go to ‘To Receive’ under ‘My Purchases’ via the ‘Me’ tab and select the order then select ‘Return/Refund’.

 

Step 2: Fill in the information in the return/refund request

Put information in the required fields, depending on the reason for the return/refund request. You need to:

 

  • Select the product to return
  • Choose return refund Reason
  • Upload photo(s) as evidence to support your request, if applicable
  • Select a return refund solution that is applicable

 

Step 3: Select your preferred Shipping Option

You can choose one of these: Drop-off, Pick-up, or Self-Arrange.

 

Drop Off

 

  • Select Free Return Couriers 
  • Click ‘Confirm’ and drop off your parcel at your selected courier’s branch within 6 days of submitting your return/refund request.

 

Pick Up

 

  • Select Free Return Couriers 
  • Choose your preferred pick-up time and address. Click ‘Confirm'.
  • Upon confirmation of return/refund, a tracking number will be generated along with a Return Label.
  • The courier will collect the parcel from the buyer's pickup address during your selected pickup time.

 

Self-Arrange

 
  • You can self-arrange the return shipment of your parcel using traceable mailing options (with the tracking number provided) if standard return options like Drop Off or Pick Up are not available due to issues like out-of-coverage return addresses or limited serviceability. Refer to the Return process for self arrange more information.

 

💡 Tip: Please note that for this return method, you will need to bear the return shipping fees upfront. However, you can submit a claim to Shopee for reimbursement of the shipping fees once the return is processed. If the buyer chooses Self-Arrange, the buyer will need to input shipping info such as courier used, tracking number and photo evidence of return shipment.

 

Step 4: Pack your product properly

Please Include all the free gifts, parts, original tags, and accessories that came with the original parcel.

 

If the product is damaged while it’s on the way to the seller due to insufficient protective wrapping, the seller or Shopee may not be able to provide a favourable refund outcome for the buyer.

 

💡 Tip: Do include the Return ID or Order ID on the parcel or on the return label for the seller's reference.

 

⚠️ Important note:

 

  • Your return refund request will be processed within 5 working days after the parcel has arrived in the Shopee warehouse. You’ll be notified of the outcome via in-app push notification and email.
  • To find the location to drop off your Shopee Mall return parcel, click here.
  • Take a picture of the parcel, air waybill/consignment note and receipt. In case of damages while the parcel is on the way, you may send it to our Customer Service team to help claim for damages.

 

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