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[Order Cancellation] Can I cancel my order?
Instant cancellation: Buyers can instantly cancel orders as long as the order is shipped via Shopee Supported Logistics and does not fall under certain exclusions below:
Pre-order listings
Fresh or frozen food products
Custom-made items
Digital products
Orders with Same-Day Delivery
Please take note of the following information regarding order cancellation:
Reason | Clarification |
Paid local and overseas orders (Without Pre-Order) | You may cancel your orders instantly at any time before the parcel is handed over to the logistics partners. Your cancellations will be processed instantly if:
Note: Orders must be arranged to be shipped via Shopee-Supported Logistics to be eligible for instant cancellation. |
Paid orders (Pre-Order) | A cancellation request needs to be raised within 1 hour after the order is placed. However, the seller’s approval is required. If the seller doesn’t respond to your cancellation request within 1 day, the order will be automatically canceled, and a refund will be processed. |
Step 1: Select View Cancellation Details under My Purchases
Step 2: Check the cancellation status of your order
How to withdraw your cancellation request
If you change your mind about the cancellation, you can withdraw your request using the steps below:
Step 1: Select the order that you requested to cancel
Step 2: Click on Withdraw Request
Step 3: Click on Confirm
⚠️ Note
