Hi, how can we help?
[Order Cancellation] How will I get my refund for cancelled orders?
Refunds are processed promptly, but timelines may vary based on your payment method. Please refer to the table below for clarity:
ayment Method | Refund Destination | Timeline |
ShopeePay | ShopeePay | Within 24 hours |
Credit/Debit Card | Credit/Debit Card | 3-5 working days *Depending on your bank or payment gateway |
Credit Card Installment | Credit Card | 3-14 working days *Depending on your bank or payment gateway |
Google Pay | Credit/Debit Card | 3-5 working days |
Apple Pay | Credit/Debit Card | 3-5 working days |
Cash Payments at Convenience Stores | ShopeePay / Registered Bank account in Shopee | Within 24 hours |
COD | ShopeePay / Registered Bank account in Shopee | Within 24 hours |
SPayLater | SPayLater | The amount will be credited back to your SPayLater’s available balance within 24 hours |
Online Banking | Bank Account | Within 1-3 working days *Depending on your bank or payment gateway |
You'll be notified via in-app notifications and email once your refund is processed. To check for such notifications, go to Order Updates via the Notifications tab on the Shopee app.
⚠️Note: For refunds credited to ShopeePay
- If you've yet to set up ShopeePay, you'll be prompted to do so within 72 hours
- If you didn't set up ShopeePay after 72 hours, you'll be prompted to add a bank account to receive your refund which will be credited within 1 to 3 working days
- The refunded amount in your ShopeePay account can be used for future purchases or withdrawn