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[Shipping Fee] Why is the actual shipping fee different from the one shown in Shopee's system?

English | Bahasa Malaysia

 

Differences in shipping fees may occur due to 2 reasons:
 
Weight difference
 
During checkout, the estimated shipping fee for products is calculated based on the parcel weight provided by the seller. If there is a discrepancy between the estimated and actual parcel weight, the excess cost will be borne by the seller/buyer (based on the agreement between both parties).
 
Inaccurate record in Shopee's system
 
If the shipping fees of logistics partners are inaccurately recorded in our system, sellers can contact our customer service team via the channels below to submit a claim. 

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