English | Bahasa Malaysia
The Cash on Delivery (COD) payment method may be currently unavailable for your Shopee account because:
- Suspicious activity was observed when you made an order with COD payment.
- Your order does not meet the COD criteria. Currently, COD is only available for orders below RM250 and with selected sellers.
- The seller has turned off the COD payment method options for the shop orders.
- Items fall under the category of High Value Items are not eligible for COD payment options
- Items that fall under Perishable categories are not listed under the COD payment options.
- COD payment options only available for selected Shopee supported Logistics partner, area of coverage and selected postal code for delivery.
For serious cases of refusal or repeated failure to collect COD parcels, Shopee may permanently suspend the COD payment option depending on the situation.
🚩 You will not be penalised if the failed COD orders are due to:
● Logistics and delivery issues (e.g., package loss, damage, delivery failure).
● Seller handling errors (e.g., seller did not arrange shipment on time / order cancelled by system).
If you believe your COD suspension is an error, please contact us using the channels at the bottom of this page.
In the meantime, you can continue shopping on Shopee using other available payment methods.