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Once a buyer submits a rating or comment, merchants will not have the ability to remove, delete, hide, or edit it. These ratings and comments will remain publicly visible to all visitors to your ShopeeFood store.

However, if you encounter an inappropriate rating or comment, you may report it by contacting ShopeeFood Customer Service here. Please ensure you provide sufficient proof to support your request.

⚠️ Note:
The ShopeeFood Team will review your report and determine whether the rating or comment should be removed based on the submitted evidence. The final decision rests with ShopeeFood upon validation.