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If you can't check out with your credit/debit card, it may be due to transaction limits, card errors, unaccepted cards, or restrictions due to card misuse. Read on to find out how you can resolve the issue.

Transaction Limits

There is a maximum transaction limit for credit/debit card purchases. You can try alternative payment options such as ShopeePay to complete your order.

Card errors

Card not detected

If a new card you have added is not showing, close and reopen your Shopee App. Try troubleshooting if this doesn't work.

Incomplete payment

If your payment process was incomplete, check with your bank to see if the amount was deducted before making another payment attempt. Alternatively, you can contact us via the channels at the bottom of the page for clarification.

Card not accepted on Shopee

Overseas cards and cards issued by certain banks aren’t accepted on Shopee. Check if your card is accepted on Shopee.

Restrictions due to card misuse

Credit/debit card payments are subject to transaction policies by card providers. If your credit/debit card is suspected of violating the policies, you will not be able to check out with it on Shopee. Try another card if you have one. Or, you can contact Shopee Customer Service via the channels at the bottom of the page if you think that the error is not due to any suspicious activities.