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[Shipping & Delivery] How do I know which logistics provider is delivering my parcel?

English | Bahasa Malaysia

 

Effective 21 December 2022, buyers will be able to view and choose from one of the following shipping options that suit their needs.

 

  • Doorstep Delivery
  • Bulky Delivery
  • Doorstep Delivery (Sea Shipping)
  • Same Day Delivery
  • Next Day Delivery
  • 2-Day Delivery 
  • 5-Day Delivery 
  • 6-Day Delivery 
  • Self Collection Point (SPX Express)
  • Economy Delivery (Mail Drop)
  • Seller's Own Fleet (West Malaysia/East Malaysia)*

 

*Note: Shipping channels under Others (West Malaysia/East Malaysia) will fall under Non-Shopee Supported Logistics. 

 

Shopee will then allocate the order to the most suitable logistics provider for delivery. Buyers will be able to view the allocated Logistic Provider in the Order Details Page once: 

 

Before 23 June 2021

  • You have paid for your order.
  • The system is done by allocating the most suitable Logistic Provider.
 

 [New] Effective 23 June 2021

 

  • After the seller has arranged shipment for your order. 

Before Seller Arranges Shipment

 

Before the seller arranges for shipment, only the Standard Service Type channel that you have selected will be visible.

 

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After Seller Arranges Shipment

 

After the seller arranges for shipment, the allocated shipping provider and tracking number will be shown below the Standard Service Type channel.

 

 

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Overseas Orders

 

If you have an Overseas Order, kindly take note that the Shipping Provider will not be shown on the Order Details Page. However, if you click 'View', you will be able to view the Shipping Provider delivering your parcel.

 

 

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For further assistance, kindly contact us via the channels at the bottom of the page.

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