Hi, how can we help?

English | Bahasa Malaysia

After you have successfully purchased any Food & Services Vouchers from Prepaid, Bills & Tickets you will be able to find your order and the codes within the order itself. Do note that you will need to show the code to the relevant store's person in charge to claim and use the voucher. Any accidental claim of said voucher may cause the voucher to be unusable. 

Wondering how do you claim for the voucher you have purchased? Do follow the guide below for a complete understanding of the steps involved to claim such a voucher. 

Navigate to Prepaid, Bills & Tickets from the Shopee Homepage or Me page and then click on Orders on your top right. 

You will then be able to find your orders within the To Receive tab where you can click on the name of the order to access the voucher. Approach the cashier at the storefront and swipe to redeem your vouchers.

The cashier will scan or validate the Offline Deals codes for your purchases. 

⚠️Note:

• Offline Deals that have been redeemed through Swipe To Redeem are considered redeemed and cannot be restored in any way.
• Offline Deals purchased from Prepaid, Bills & Tickets are non-return/refundable.
• Please check with the cashier about the applicable Offline Deals terms before Swiping to redeem Offline Deals on the Shopee app. 

Have more questions? Contact us via the channels below and we'd be happy to assist you!