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[Return Refund] How do I return my item(s) using Shopee Free Return with PosLaju?
You can utilise PosLaju as a Shopee Free Return courier for items weighing 30kg and below.
Once your return request is approved, you can return the item(s) to the seller within 5 days using Shopee Free Returns with PosLaju at zero shipping cost.
PosLaju allows you to drop off your parcel at the closest hub. For your reference, you may view the list of PosLaju/Pos Malaysia outlets to see the hubs closest to you.
- Shopee Free Return Drop Off is also available for J&T, SPX Express and J&T Cargo
- Shopee Free Return Pick Up is available for Flash Express, SPX Express, J&T and J&T Cargo
Here's how to enjoy Free Returns with Poslaju:
1. Raise a request using our app 📱
Step 1: Go to the Me tab
Step 2: Click on To Receive
Step 3: Select the order you wish to request for a Return/Refund
Step 4: Click on the Return/Refund button
Step 5: Choose your Reason for a Return/Refund
Step 6: Fill out the Description Section
Step 7: Click on Submit
Step 8: Select Drop Off
Step 9: Choose Poslaju (Free Return)
Step 10: Click on Confirm
Step 11: Show the generated Barcode at the logistics centre or Print & Paste
2. Pack the product 📦
Pack the product in its original packaging, including a carton box (if any) or additional packaging to protect it. You can either print the return airway bill (AWB) and attach it to the parcel or skip the step entirely and simply show the generated barcode at the logistics centre.
3. Hand over the parcel 📄
Proceed to drop off the return parcel at the nearest PosLaju/Pos Malaysia outlet before the cut-off date. Show the generated Barcode to the Drop-off point personnel and they will assist you in printing out the return airway bill (AWB) for it to be attached to your parcel.
⚠️ Notes:
- You must return the item(s) to the seller within the specified time
- Please ensure you select the return option within 2 days and visit the designated branch within 3 days
- Once the return parcel reaches the seller, they will assess the item(s) condition
- The seller will decide to accept or reject the returned parcel
- If a dispute arises, our Shopee Dispute team will mediate
- The refund is processed immediately if your request is approved, subject to the refund time frame of your payment method
- All the involved parties (buyer, seller, dispute agent) can track the parcel on the app
