Hi, how can we help?

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Oops! Made a double payment? Don't worry, we've got you covered. Follow these steps based on your payment method:

• Credit Card

  • Sit tight and relax! Credit card users should wait 7 - 14 working days for the refund to be automatically credited back into your credit card.
  • Make sure to check your bank statement after 14 working days to confirm the refund.

• Online Banking / ShopeePay

  • If you made a double payment via Online Banking or ShopeePay, please reach out to our friendly Customer Service agents through the channels at the bottom of the page.
  • We're here to help and resolve your issue quickly and efficiently. 
  • Keep your payment receipt handy when contacting Customer Service for a smoother process.