Hi, how can we help?

English | Bahasa Malaysia

In-store Pickup is a fast, convenient, and free-of-charge shipping option that allows you to collect and verify your order(s) at sellers’ retail stores.

⚠️ Note:

• In-store pickup is currently only available for selected sellers and products only. 

1. Which stores can I pick up my order from?

Please contact the seller via Shopee Chat before you place an order. You may also check the available information from the seller’s product listing(s) to find out available pick-up locations.

2. How do I know if the product is eligible for In-Store Pickup?

Please follow the steps below:

Step 1: Click on the Cost icon on the product details page. 

Step 2: View the eligible shipping options under Shipping Fee Information

2. How to choose In-store Pickup as a Shipping Option?

Step 1: Chat with the seller via Shopee Chat, or check the product listing for the available pick-up locations

Step 2: Add product to Cart. Select In-Store Pickup as the shipping option.

Step 3: Check out your order(s) with In-store Pickup.

Step 4: To process your order(s), the seller will confirm the following details with you via Shopee Chat

• Pick-up location
• Recipient’s full name as per IC
• Recipient’s phone number

⚠️ Note:

If the seller does not receive your pick-up details within three (3) calendar days after you have placed the order(s), the order(s) will be automatically canceled and refunded to you.