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[In-Store Pickup] FAQs on order collection using In-Store Pickup
- When can I pick up my order?
After the order(s) has been shipped by the seller, you may pick up your order(s) at the agreed pick-up location. You will receive a notification informing you that your order(s) has been “shipped out by the seller via In-Store Pickup”. This means your order(s) is ready for pick up at the agreed pick-up location.
Additionally, the seller may also inform you that your order(s) is ready for pick up.
- Where do I pick up my order? To find out the available pick-up locations, please contact the seller via Shopee Chat before placing an order. You may also check the available information from the seller’s product listing(s) After you have placed your order(s), the seller will confirm the following details with you via Shopee Chat:
- Pick-up location
- Recipient’s full name as per IC
- Recipient’s phone number
- What do I need to do when I pick up my order? Once the seller has shipped your order(s) and you have received the confirmation notification via the Shopee app, please collect your order(s) within fifteen (15) calendar days (excluding public holidays).
- What do I need to bring when collecting my order at the seller’s store?
When you visit the agreed pick-up location, please follow the steps below:
Step 1: Present your Identification Card (IC)/Passport (for non-Malaysians) and the order ID to the store assistant.
Step 2: Unpack and test your product
Step 3: Before leaving the store, click “Order Received” on the Shopee app if you are satisfied with the product.
- Can someone else collect my order on my behalf? Yes. Please inform the seller regarding such an arrangement and provide the necessary information (full name as per IC and phone number) of the person collecting the order on your behalf. The seller reserves the right to reject the collection request if such information is not provided beforehand.
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