1. What should I do if I would like to cancel my In-Store Pickup order?
If the seller has not shipped the order(s), you may cancel the order(s) and receive the refund immediately. However, if the seller has shipped the order(s), you may reach out to the seller for them to request a cancellation by Shopee. Please note that the cancellation request is subject to the seller's discretion.
2. What should I do if my product is incomplete/wrong/damaged/faulty upon unpacking in the store?
You may request an offline exchange from the seller, or you may raise a Return/Refund Request and select the appropriate return reason via the Shopee app.
⚠️ Note:
- You should only click on the Order Received button upon verifying in-store that the product is working as expected. Given that you have already clicked on the Order Received button and wish to request a Return/Refund, please follow this Guideline.