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[Digital Product] Comprehensive Car Insurance/Takaful - Policy/Certificate and Claim
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1. Why can't I get my insurance policy/takaful policy/certificate?
You should receive the e-policy/e-certificate via email from the insurer/takaful operator within 24 hours from purchase/participation. If you have not received the e-policy/e-certificate, it could be due one of the following reasons:
(a) Your car is rejected by JPJ; or
(b) The insurer/takaful operator and/or JPJ services are in maintenance.
Please contact the insurer or takaful operator for assistance.
Alternatively, register an account on the insurer's or takaful operator's customer portal to view your policy or certificate:
- For Allianz Comprehensive Car Insurance - you may register an account on MyAllianz portal to view your comprehensive policy
- For Zurich Z-Driver & Z-Driver Takaful - you may register an account on MyZurichLife customer portal to view your comprehensive policy or certificate information. More information here.
2. How do I receive my policy/certificate after I renew my car insurance/takaful?
Once you have successfully renewed your car insurance or takaful, you will receive the e-policy or e-certificate document via email from the insurer or takaful operator within 24 hours of the successful renewal.
3. How do I get assistance during an emergency or an accident?
In the event of an accident, please follow these steps:
(a) Call the insurer or takaful operator's Roadside Assistance. Refer here for contact details.
(b) The insurer or takaful operator will advise you on which panel workshop or approved repairer to go to and provide car towing assistance if required.
- the time and place,
- damage to the vehicle, and
- the other party's vehicle and contact information (if applicable).
(d) Lodge a police report within 24 hours of the accident.
4. How do I make endorsements, cancellations, and changes to my insurance/takaful?
You may submit your request to the insurer or takaful operator. Please contact the insurer or takaful operator for assistance.
- For Zurich Z-Driver & Z-Driver Takaful - you may perform policy or certificate changes on the MyZurichLife customer portal
5. How do I make a claim or get updates on my claims?
Refer here for step by step to claim. Please visit the respective insurer/takaful operator’s website for more information:
