Shopee Guarantee protect users by releasing the payment to Seller after the Buyer confirms that they have received the order. Once Buyer accepts the order, the payment will be released to Seller.
Shopee Guarantee period consists of Days to Ship and Estimated Delivery Time and Buyer Confirmation Time, starting from payment confirmation date.
- Order was paid on January 1st
- Days to Ship = 3 Days
- Estimated Delivery Time = 4 Days
- Buyer Confirmation Time = 3 Days
- Shopee Guarantee Period: 3 (Days to Ship) + 4 (Estimated Delivery Time) + 3 (Buyer Confirmation Time) = 10 days
Buyers can expect to receive the orders within the 10 days after payment has been confirmed.
For more information on Estimated Delivery Time, kindly go here.
If you have not receive your products when the Shopee Guarantee period is almost ending, you may extend your Shopee Guarantee period once for 3 days.
If you have not received your product before the final day of the extension period, please request for a refund before the Shopee Guarantee period ends.