1) I have already made my payment through bank transfer, what's next?
If you have completed the payment process with bank transfer, please upload the payment slip into the app.
Here's how you do it:
Go to your “Me” page > tap on “My Purchase” > go to “To Pay” tab > tap on “Transfer Now” > tap on “I have receipt. Upload Now” > Upload Receipt
2) I have uploaded the payment slip but why is my order status still "To Pay"?
The payment verification process will take 1-3 working days depending on the respective bank's (Maybank / CIMB) processing time.
If the payment slip is still pending for review after 3 working days, please check if you have made payment into the correct account number.
If you have made payment to the correct account number, please contact our Shopee Support Team for assistance.