You can check the shipping fee charged for an order via “Order Details” > “See transaction history page”.
If the shipping fee is different from what was charged to the seller, it may be due to volumetric weight. Actual or volumetric weight, whichever higher will be taken to calculate actual shipping fee. Thus, always remember to update the weight which is higher when listing your products.
If the shipping fee is different from what was charged to the seller, it may be due to volumetric weight. Actual or volumetric weight, whichever higher will be taken to calculate actual shipping fee. Thus, always remember to update the weight which is higher when listing your products.
To check the volumetric weight of your parcel, you can insert your parcel dimensions in Poslaju's Volumetric Weight calculator.
Feel free to reach out to our customer care team at support@shopee.com.my if you are unsure.
