Shopee encourages both the buyer and seller to communicate with each other if they have a problem with a transaction. Through open communication, many disputes can be resolved amicably. However, if a mutual agreement cannot be reached, users can seek assistance from Shopee.
Once a buyer initiates a Return/Refund request, the seller can raise disputes to Shopee at any time before the default refund deadline. Shopee would refund the buyer if there is no action from the seller within 9 days for a Return Request and within 3 days* for a Non-Receipt Claim.
*2 days if the order has not been shipped
A seller could raise disputes under the following circumstances.
● The seller would like to reject the buyer’s return/refund request because the return/refund is not reasonable/different from prior agreement.
● The seller did not receive the product(s) which were supposed to be returned and the default refund deadline is approaching.