All sellers will begin with 0 points.
Every Monday, Shopee will evaluate and update sellers on how well they have performed on the following key metrics in the previous weeks:
- Non-fulfillment rate (Target: less than 10%) based on past 30 days orders.
- Late shipment rate (Target: less than 20%) based on past 30 days orders.
- Listing Violations. Including prohibited listings and advertisements, IP infringement and counterfeit, listing spam (keyword/price spam, duplicate listings), switching listings to retain previous reviews - based on past 7 days orders.
1 penalty point is received for each unmet target or for each of the above listing violations. Penalty points are also updated every Monday once the evaluation is done.
Do your best to fulfill all orders on time and observe good listing practices to maintain a clean sheet (0 penalty points)!