Chat is an important way for buyers to clarify questions and shop conveniently on Shopee. Timely responses to chat has been shown to boost customer satisfaction, which in turn drives sales for sellers.
Starting from July 2018, sellers are allowed to save a maximum of 20 shortcuts in App, up from 5 previously. This allow sellers to respond more quickly to frequently asked questions from buyers.
To add a message shortcut go to: My Account > Settings > Chat Settings > Message Shortcuts
Check out here for some of the common phrases!
- Hi, welcome to our shop.
- Thank you for interest in this item. We have 3 sizes available. Please refer to the size chart in the last image.
- This product is available and ready to ship. We generally ship out within 48 hours.
- This item is temporarily out of stock.
- We have already shipped out this order.
- Hi, we see that you have already received the order. We hope you like it and we appreciate any feedback or review.
- Have you received the order already?
- Thank you very much for your purchase.
- Thank you for supporting us. We hope you like the product.
- You’re welcome.
- We’re sorry for any inconveniences caused.
- Is there any other information that we can provide you?