Your order will be cancelled by Shopee if you did not process and ship out the order on time.
Ship your orders out within your Days to Ship (DTS) to avoid auto cancellation of your order.
*Days to ship excludes Public Holidays and Poslaju non-working days.
There are two layers of auto cancellation:
1. Days to Ship +1 day
- For Poslaju 5kg Program & DHL eCommerce orders:
- Make sure you Arrange Shipment for your order before DTS + 1 day to prevent your order from being cancelled.
- For orders with other shipping methods:
- Make sure you click "Ship" for your order before DTS +1 day to prevent your order from being cancelled.
2. Days to Ship +5 days
- Make sure your order is shipped (handed over to your courier company) before DTS +5 days to prevent your order from being cancelled.
With that said, you must ship out your orders within your Days to Ship to avoid late shipment and provide a better experience for your buyers.