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[Order Tracking] How do I contact Shopee Supported Logistics partners to track or expedite my order?
English | Bahasa Malaysia
We understand how frustrating delayed deliveries can be. Here’s a quick and easy way to get in touch with our logistics partners to track your order or ask them to expedite it:
| Logistic Partner | Tracking Website | Contact Information |
SPX Express | Kindly reach out to us via the channels at the bottom of the page. | |
PosLaju | Phone: 1300-300-300 | |
DHL | https://www.dhl.com/my-en/home/tracking.html | Phone: 03-2779-2300 Email: mysupport@dhl.com |
NinjaVan | Phone: 011-1722 5600 Email: support_my@ninjavan.com | |
Flash Express | Phone: 014-391 6588 Email: customerservice@flashexpress.my | |
Best Cargo | Phone: 03-8660 0888 Live Chat: https://www.best-inc.my/contact-us/ | |
Same Day Delivery | N/A | Kindly reach out to us via the channels at the bottom of the page. |
Helpful Tips to Handle Late Deliveries
Track Your Order First
– Before contacting support, always check the latest status of your order on the courier's website. This often provides the quickest update.
Contact the Courier Directly
– If you need further information, the courier’s support channels may provide more clarity regarding your delivery.
Delivery Attempts
– Most couriers will make three attempts to deliver your order before returning it to the seller. Be sure to keep an eye on your tracking information.
- Our Shopee Supported Logistics (SSL) partners will make up to 3 delivery attempts before returning the order to the seller due to non-receipt.
- To retrieve the delivery rider's number, you may contact the local branch of your assigned delivery courier.
