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The Cash on Delivery (COD) payment method may be currently unavailable for your Shopee account because:
- Suspicious activity was observed when you made an order with COD payment.
For serious cases of refusal or repeated failure to collect COD parcels, Shopee may permanently suspend the COD payment option depending on the situation.
🚩 You will not be penalised if the failed COD orders are due to:
● Logistics and delivery issues (e.g., package loss, damage, delivery failure).
● Seller handling errors (e.g., seller did not arrange shipment on time / order cancelled by system).
If you believe your COD suspension is an error, please contact us using the channels at the bottom of this page.
In the meantime, you can continue shopping on Shopee using other available payment methods.