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[Order Cancellation] How will I get my refund for cancelled orders?
English | Bahasa Malaysia
Refunds are processed promptly, but timelines may vary based on your payment method. Please refer to the table below for clarity:
Payment Method | Refund Destination | Refund Timeline |
ShopeePay | ShopeePay | Within 24 hours |
Cash Payments at Convenience Stores | ShopeePay | Within 24 hours |
Maybank Direct Link Account | ShopeePay | Within 24 hours |
COD | ShopeePay | Within 24 hours |
SPayLater | SPayLater | The amount will be credited back to your SPayLater’s available balance within 5 working days |
Online Banking | Bank Account | Within 1-3 working days |
Credit card Instalment payment plan (IPP) | Credit Card | 3 - 14 working days |
Credit/Debit Card | Credit/Debit Card | 3 - 5 working days |
GooglePay | Credit Card | 3 - 5 working days |
Apple Pay | Credit Card | 3 - 5 working days |
You'll be notified via in-app notifications and email once your refund is processed. To check for such notifications, go to Order Updates via the Notifications tab on the Shopee app.
⚠️Note: For refunds credited to ShopeePay
- If you've yet to set up ShopeePay, you'll be prompted to do so within 72 hours
- If you didn't set up ShopeePay after 72 hours, you'll be prompted to add a bank account to receive your refund which will be credited within 1 to 3 working days
- The refunded amount in your ShopeePay account can be used for future purchases or withdrawn
