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[Order Tracking] How can I track my order status and parcel delivery?

We know how important it is to stay updated on your order. Here’s everything you need in one place:

🔍 Track Your Order Status

  • Go to Me > My Purchases.

  • Orders are grouped by: To Pay, To Ship, To Receive, Completed, Cancelled, Return/Refund.

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  • Tap Shipment Status to see detailed delivery updates.

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⚠️ For Shopee Supported Logistics (SSL), tracking numbers are available in-app. For Non-SSL orders, contact the seller directly via Shopee Chat.

⏰ Delivery Scheduling & Attempts

  • Specific delivery date/time cannot be scheduled.

  • Please be available at your delivery address around the Estimated Delivery Date (EDD).

  • Couriers usually attempt delivery up to 3 times. 

 
If delivery is unsuccessful after the third attempt:
(a) Non SPX order: The parcel will be returned to the seller.
(b) SPX order: You may request a re-delivery attempt via our Shopee Chatbot (if applicable). 
 
To request for re-delivery, follow these steps:
 
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Step 1: Via Shopee app, go to “Me” page
Step 2: Scroll down and click on “Chat with Shopee”
Step 3: Type “Re-delivery” in the chat box
Step 4: Select your order to proceed 
Step 5: Once you have selected your order, please proceed to "Confirm" your redelivery request

💡 Tips for smooth delivery:

  • Provide a complete and accurate address.

  • Keep your phone number updated so couriers can contact you.
  • For Cash on Delivery (COD), prepare the exact payment amount.

🚚 Contact Shopee Supported Logistics Partners

You can track or contact your courier directly:

Logistic PartnerTracking WebsiteContact Information

SPX Express

https://spxexpress.com.my/

Kindly reach out to us via the channels at the bottom of the page. 

PosLaju 

https://tracking.pos.com.my/tracking

📞 Phone: 1300-300-300
💬 Live Chat 

DHL

https://www.dhl.com/my-en/home/tracking.html

📞 Phone: 03-2779-2300

✉️ Email: mysupport@dhl.com

NinjaVan

https://www.ninjavan.co/en-my/tracking

📞 Phone: 011-1722 5600

✉️ Email: support_my@ninjavan.com

Best Cargo

https://www.best-inc.my/track

📞 Phone: 03-8660 0888

 💬 Live Chat

GDEX

https://gdexpress.com/tracking

📞 Phone: 03-6419 5003

✉️ Email: mygdexadmin@gdexpress.com

City Link

https://www.citylinkexpress.com/track-your-shipment/

🌐 Customer Support

J&T Cargo

 https://www.jtcargo.my/

 📞 Phone: 1800-18-0018

 ✉️ Email: support@jtcargo.my

⚠️ For Non-SSL orders, please contact the seller directly via Shopee Chat.
 

💡 Helpful Reminders

  • Always check your tracking page first before reaching out to support.

  • Issues with SPX riders (e.g., rude behaviour, mishandling) → contact Shopee Customer Service.

👉 Keep track of your parcels in-app, prepare for delivery, and contact the right channel if you face issues. We’re here to help you every step of the way!

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