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[ShopeePay] How do I withdraw funds from ShopeePay?

English | Bahasa Malaysia

 

ShopeePay has two types of sub-wallets: 

  • Transferable balance includes top-ups made from online banking, Maybank2u, and debit cards.
  • Non-transferable balance refers to the top-ups made using credit cards and cash.
 
⚠️Note: Only transferable balances are withdrawable 
 

 

1. Transferable Balance

 

Here's how to withdraw your transferable balance:

 

Step 1: Go to ShopeePay, select Withdraw

Step 2: Select Bank Account and input your withdrawal amount

Step 3: Tap Next

Step 4: Tap Confirm

Step 5: Enter your ShopeePay PIN

Step 6: Withdrawal details will be displayed

 

 

P0046-Item-1-Withdrawing ShopeePay funds to your bank account

 

📌 Important notes

  • Withdrawals cannot be cancelled once confirmed.

  • You can only withdraw to your own bank account. Any withdrawals to a bank account that is not in your name will be rejected, including joint bank accounts. 

  • You can submit your withdrawal on the weekends/public holidays, but note that it will take 1-3 working days to be processed.
  • You can't withdraw funds without verifying your identity.

  • The minimum withdrawal amount is RM1.00

  • You can review your withdrawal details under Last Transactions.

 

 

2. Non-Transferable Balance

 

Funds in the non-transferable balance sub-wallet cannot be withdrawn.

Here's how to troubleshoot ShopeePay withdrawals:

a. Invalid bank account number” error
  • Restart the Shopee App
  • Verify & re-enter your bank details
 
b. Withdrawal not received within 1–3 working days, it may be due to these reasons:
  • Your bank account data is incorrect, so the withdrawal has been paused. You'll be notified to remove the incorrect bank account details and add the correct one 
  • You have made a transfer to the wrong bank account:
    Non-existent account: Withdrawal cancelled.
    Existing account (wrong recipient): Contact your bank directly to recover funds.
 

If none of the above applies to you, kindly contact us via the channels at the bottom of the page.

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