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[ShopeeFood Merchant] What should I do if I receive more than 3 suspicious orders from the same buyer?

English | Bahasa Malaysia

We understand how frustrating it can be to receive suspicious orders from a buyer. Don't worry! You can reach out to ShopeeFood Customer Service via chat and provide the following details:

 
  1. Order ID
  2. Active phone number
  3. Registered email address
  4. Buyer’s username
  5. Buyer’s phone number / registered email
  6. Supporting evidence (e.g., photos or videos)
 
Our team will review your case and assist you accordingly.
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