Hi, how can we help?

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Here are the possible reasons why your account deletion request was rejected:  

1. Account Limitation/Restriction:

• Your account may be limited or restricted. Learn more about the reasons for account limitations.
• To learn how to reinstate your account, please look at our Help Center article on why you are unable to log in to your Shopee account.

2. Multiple Registrations with the Same Phone Number:

• Your phone number may have been used excessively for registering Shopee accounts. Kindly contact us via the channels at the bottom of the page to explain the multiple sign-up instances associated with your phone number.

3. Ongoing Orders:

• Ensure all your orders are finalised, including those still in delivery or processing for return/refund, before requesting account deletion.
• An order is considered completed only when the transaction funds have been settled. For example, a refund must be issued to the buyer or payment released to the seller for an order to be considered complete.

4. ShopeePay Balance or Ongoing Transactions:

• Account deletion is possible only when your ShopeePay balance reaches zero. If you have a remaining balance, withdraw it to your bank account.
• Ensure any ongoing transactions, like ShopeePay balance withdrawals or transfers, are completed before requesting account deletion.

5. Outstanding SPayLater Bill:

• Verify that you have no outstanding SPayLater bills before requesting account deletion. Learn how to settle SPayLater bills here.

•  Verify that you have no outstanding SLoan bills before requesting account deletion. Learn how to settle SLoan bills here.