No. | Questions | Answers |
General Information | ||
1 | Where can I find detailed information about this policy? | You can find detailed information about this policy in the Shopee Affiliate Program Terms & Conditions, or contact our customer service team via this webform. |
2 | When will the service fee take effect? | The service fee will take effect for orders completed during the Commission Completion Period: May 16, 2025 - May 31, 2025 |
3 | Who will be charged for this service fee? | The service fee applies to all Affiliates registered under the Shopee Affiliate Program. Commissions generated through YouTube Shopping are exempted. |
Fee Calculation & Deductions | ||
4 | How is the 1% service fee calculated? | The service fee is charged at a rate of 1% on each payment bill generated from the Shopee Affiliate Program. This service fee excludes Sales and Services Tax (SST), and does not include any Withholding Tax (if any), in accordance with current regulations. For more information about the Shopee Affiliate Program, affiliates may refer here. |
5 | Is there a minimum threshold for the fee? | No, the 1% service fee applies to total earnings without a minimum threshold. |
6 | Is this service fee automatically deducted? | Yes, the service fee will be automatically deducted by Shopee before income is reflected under ‘My Income’ in the Affiliate Portal. |
7 | How will this fee impact my net earnings? | You may refer to this article for the example calculation. |
8 | How will the deduction appear in my earnings report? | Details of the Shopee Affiliate Program service fee deductions can be viewed on the Commission Bill Details page. Please refer to the article here for a screenshot that illustrates the service fee deduction on the bill. |
Understanding the Service Fee | ||
9 | Who can I contact with questions about the fee? | For more details, please refer to the article here or contact our customer service team via this webform. |
10 | Why is the platform introducing a 1% service fee? What benefits come with this fee? | The service fee allows us to keep investing in features and tools that will support your growth with Shopee for the long term, such as: · Commissions XTRA Protection for up to 7 (seven) days as a security for our affiliates if the seller lowers the commission rate for any Commissions XTRA products. · Enhanced insights on the Shopee Affiliates Program portal for Shopee Live and Shopee Video so you can understand your audience better, and see how well your affiliate link(s) performed on social media so you can strategise for your next campaign. · Monthly campaigns and initiatives designed to drive your growth, such as Video Missions, Content Creator Club, Order Milestone, and many more. Click here for all ongoing affiliate campaigns.
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