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[ENG] Why My Payment & Tax Information May Be Rejected
BM | EN
Submitting your Payment & Tax Information correctly is important to ensure your commission gets paid on time. If your submission is rejected, don’t worry — here’s how you can check the reason it is rejected.
Email Notification
You will receive an email informing you of the review result. If your submission was rejected, the reason will be clearly stated in the email.
Affiliate Dashboard (Web)
A system message will also appear in the top-right corner of your Affiliate Dashboard
Affiliate Dashboard (App)
Submitting your payment and tax information correctly is important to avoid delays in receiving your commission.
❗Here are some common reasons why your submission may be rejected:
IC/Passport
Full Name Does Not Match
No Official Bank Statement Provided
Duplicate Bank Account Use
Bank Name or Account Number Mismatch
📢 Be sure to review all information carefully before submitting to ensure a smooth approval process.
Email Notification
You will receive an email informing you of the review result. If your submission was rejected, the reason will be clearly stated in the email.
Affiliate Dashboard (Web)
- Go to Payment Setting Page > click Setting Records
- In the Payment Setting Records page, hover over the 🛈 icon to see the rejection reason
- Click View Details > edit the info > click Submit
A system message will also appear in the top-right corner of your Affiliate Dashboard
Affiliate Dashboard (App)
- Open the Shopee App > Go to Me section
- Click Affiliate Program > Click Account (bottom left)
- Go to top-right corner > Click Payment Settings > Click Check Reason to view the rejection reason
Submitting your payment and tax information correctly is important to avoid delays in receiving your commission.
❗Here are some common reasons why your submission may be rejected:
IC/Passport
- The number you enter does not match the digits shown on your uploaded IC or passport
Full Name Does Not Match
- Your name must be the same as shown on the front of your IC or passport. Any differences may lead to rejection.
No Official Bank Statement Provided
- You must upload a clear and complete bank statement that displays your Bank Account Holder Name, Bank Account Number, and Bank Logo.
Duplicate Bank Account Use
- For individual affiliates (local and overseas): Only one affiliate account is allowed per local bank account.
- For enterprises (local and overseas): Up to three affiliate accounts can be tied to the same bank account.
Bank Name or Account Number Mismatch
- The bank name or account number you enter must exactly match the details shown in your uploaded bank statement header.
📢 Be sure to review all information carefully before submitting to ensure a smooth approval process.
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