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[ShopeePay] ShopeePay App - Withdrawals

English | Bahasa Malaysia

 

1. How do I withdraw funds from ShopeePay? 

There are two types of sub-wallets in ShopeePay which are Transferable and Non-transferable balances.

 

• Transferable balance includes top-ups made from online banking, Maybank2u, and debit cards
• Non-transferable balance is top-ups made from credit cards and cash
• Only Transferable balances are withdrawable and transferable to other users

 
Withdrawals cannot be cancelled once confirmed.

 

 
Step 1: Click on Transfer 

Step 2: Select Withdrawal 

Step 3: Click on Add New Bank Account

Step 4: Fill out your Bank Details

Step 5: Click on Confirm 

Step 6: Once submitted, it will be Under Review

Step 7: Once approved, select your Saved Bank Account for withdrawal

Step 8: Enter the Withdrawal Amount

Step 9: Enter the Withdrawal Purpose

Step 10: Click on Next

Step 11: Review details

Step 12: Click on Transfer Now

Step 13: Click on OK

 

⚠️Note:

 

• You can only withdraw to your bank account. Any withdrawals to a bank account that is not in your name will be rejected, including joint bank accounts. 
• You can submit your withdrawal on the weekends/ public holidays but note that it will take 1-3 working days to be processed
• You can't withdraw funds without verifying your identity
• The minimum amount for withdrawal is RM1.00.
• You can review your withdrawal details under Last Transactions
• Withdrawal requests cannot be cancelled once a request has been made