Hi, how can we help?

IMPORTANT: Online purchases of basic equipment are currently limited to Delivery Partners in the following areas:

• Klang Valley

• Johor Bahru

• Penang

• Sabah

• Perak

• Melaka

• Negeri Sembilan

• Sarawak

• Pahang

Steps to purchase basic equipment are as follows:

1. Ensure you have received a WhatsApp message stating that you need to proceed with the equipment purchase.

2. Click the provided link (https://bit.ly/SFDriverFullSet) to go directly to the ShopeeFood Official Page in the Shopee App for equipment purchase.

3. Choose the uniform size and click the 'Buy Now' button.
   *Ensure the selected uniform size is correct, as size changes are not allowed after payment is made.

4. Click on the Message section and enter your Driver ID. Ensure your Driver ID is correct before making the payment. Your order will be cancelled if the Driver ID is incorrect.

5. Ensure your delivery address is accurate and correct to ensure the ordered basic equipment is safely delivered to you.

6. Click 'Place Order' to proceed to the payment page and make the payment.

Click this link (https://bit.ly/online_bag_purchase) for a video guide on how to purchase equipment online for Penang Delivery Partners.

Frequently Asked Questions

1. How long will it take for me to receive the ShopeeFood Delivery Partner Basic Equipment order?
   The delivery process will take 4-5 working days.

2. Where can I find my Driver ID?
   Your Driver ID can be found in your Driver app. Please watch the tutorial video on the ShopeeFoodMY_officialstore page for more information.

3. What should I purchase from ShopeeFoodMY_officialstore if I am not yet activated?
   You should purchase the official ShopeeFood Complete Set (Delivery Bag + Thermal Bag + 2x T-shirts) priced at RM150.

4. What will happen if I do not enter a Driver ID or enter an incorrect Driver ID?
   Your order will be cancelled, and you will be asked to place a new order.

5. Am I (a Delivery Partner) allowed to make an online purchase through ShopeeFoodMY_officialstore?
   Yes, you are. However, the Complete Set (Delivery Bag + Thermal Bag + 2x T-shirts) is only allowed for newly registered Delivery Partners (Penang state only). The sale of individual equipment items is open to all registered ShopeeFood Delivery Partners in Malaysia.