Hi, how can we help?

• Adding funds (Top Up)

• Making withdrawals

• Reviewing top-up and withdrawal history

• Reviewing income, deductions, and refunds transactions

• Reviewing Income Summary

This article explains several issues related to the Driver Wallet and their solutions.

1. Unsuccessful Withdrawal (Failed/Rejected)
   
   

• Ensure the bank account number registered with ShopeeFood is correct.

• If your account number is incorrect, fill out this form to update your account number.

• If your account number is correct, inform Customer Service (avoid spamming your request). ShopeeFood team will verify the issue and provide updates on the ShopeeFood Delivery Partners Telegram platform.

• Your patience is appreciated. You will be notified once the issue is resolved (your withdrawal amount will be re-credited to your Driver Wallet).

• Make the withdrawal from your Driver Wallet again.
  
  

2. Successful Withdrawal but Money Not Credited to Bank Account

• Contact ShopeeFood Customer Service to check the status of your withdrawal.

• Avoid spamming Customer Service with complaints. Wait for confirmation from ShopeeFood.
  
  

3. Regular Bank System Maintenance

• Any scheduled bank system maintenance will be announced on the Official Delivery Partners Telegram page.
  
  

4. Time Taken for Money Transfer from Driver Wallet to Bank Account

• Transfers from the Driver Wallet to your bank account are immediate.
  
  

5. Checking for Discrepancies in the Driver Wallet Balance

• If you notice any deductions from your Driver Wallet, kindly check your order history for any COD orders. COD orders will deduct the appropriate amount from your Driver Wallet since you have received that amount in cash.

• If you are found to have stolen orders or failed to deliver orders to customers, ShopeeFood will deduct money from your Driver Wallet.

6. Additional Security for Driver Wallet

• Set a password for the Driver app to ensure your ShopeeFood Driver account is secure in case of loss or theft of your smartphone.

If you have any questions, you can contact our Customer Service team via Live Chat or email us at help@support.shopee.com.my.