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1. When will I receive my booking confirmation?

• For activities with instant confirmation: You will receive the booking confirmation (PDF file) via email within 5 minutes of making your booking. Check the Order Details Page > Click "View" to access the e-ticket page.
  
•  For activities without instant confirmation: You will receive your booking confirmation (PDF file) by email within 30 minutes of booking completion. Check the Order Details Page > Click "View" to access the e-ticket page. 
  
  

2. Can I book an activity on behalf of someone else?

Yes, you can. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends. 

Do note that some Shopee vouchers are non-transferable and can only be used by the person whose details are indicated on the voucher. As such, please ensure that you have entered the correct guest details when making your booking.

3. What can I do if I haven't received my booking confirmation email?

If the confirmation time has passed , kindly:

• Check your email spam/junk folder in case your spam filter has accidentally caught the booking confirmation email. Search for “booking.id@shopee.com” or keyword ’ in junk/spam mail.
• Resend email from Shopee App: Find your Order Details under My Orders > Resend  E-Ticket > Check user’s email again
  
  

If you are still unable to find your booking confirmation email, please get in touch with our customer support agents through your booking page > Click on your booking > "Chat with us".

4. How can I cancel/refund my booking?

Depending on the cancellation policy of the event or ticket, you can request a refund if applicable via Shopee Customer Service.

5. Here's how you can get in touch with our customer support:

Via bookings

i.   Click on your “Me” page.

ii.  Click on any booking.

iii. Click on “?” icon on the top right of your page.

iv. Scroll down to the "Do you have any question" section.

v.  Click on "Chat".

Via Internet Call

i.  Go to the “Me” page.

ii. Click on "Help Center".

iii. Click on the “Internet Call” at the bottom of the page.

Via Shopee Chat

i.  Go to the “Me” page.

ii. Click on the “Chat with Shopee” at the bottom of the page.

If you're contacting us regarding an existing booking, please include the following information in your enquiry to help us resolve your problem more quickly.

• Your full name (as stated on your booking)
• Your active email address
• Your booking Order ID (which looks like: VE9NEMYBGT)
• The activity name
• The details of your request
  
  

6. What should I do if I did not receive my email ticket or e-ticket?

In most cases, users will receive booking confirmation (PDF file) by email within 30 minutes of booking completion. If user still haven't received it after that time, may advise:

i. To search for “booking.id@shopee.com” or keyword ’ in junk/spam mail

ii. Resend email from Shopee App: Find your Order Details under My Orders > Resend  E-Ticket > Check user’s email again

If you are still unable to find your booking confirmation email, get in touch with our customer support agents through your > Click on your booking > "Chat with us".

Here's how you can get in touch with our customer support:

Via bookings

i.   Click on your “Me” page.

ii.  Click on any booking.

iii. Click on “?” icon on the top right of your page.

iv. Scroll down to the "Do you have any question" section.

v.  Click on "Chat".

7. How can I use e-ticket to enter event?

You can print or show the e-ticket at the entrance.

8. Will I be charged if cancel ticket?

Different products have different cancellation policies which are stated in the ticket types. 

For cancellable products, please contact our customer support to find out more.

For the Terms & Conditions of the reservation, kindly refer to Event Policies respectively.

9. Where can I  find the cancellation policy?

When searching for the event, you may view the cancellation policy under terms and conditions. You may also find this information on booking order details.

10. Can I cancel a ticket?

Depending on the cancellation policy of the event of the ticket. You can request for a refund if applicable by contacting our customer support team.

11. How can I view my refund request status and when will I get the refund?

Refunds will be deposited back into your e-wallet automatically. Please contact our customer support team to check on the status.

12. Can I use Voucher or Shopee coins to redeem?

Yes, you can use your voucher and spend Shopee coins at checkout. You will not earn Shopee Coins for purchasing event tickets.

13. What happens if I am already at the event but have an issue to enter?

Please contact our customer support team immediately if you are having issues entering the event.

14. What to do when an event is canceled by GlobalTix or organizers?

GlobalTix will inform Shopee of any events canceled and orders affected. Our customer support team will get in touch with all affected users via email.