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1) What is Bongo?
Bongo is a Video on Demand Platform that allows audiences to stream and watch a wide variety of award winning shows, movies, web series, dramas, music videos, documentaries, and other video content. With Bongo, you can enjoy the world’s largest library of Bangladeshi video entertainment
2) Where can I watch Bongo?
What devices or platforms can I watch Bongo on?
(i) Web
Anyone can watch Bongo on the website www.bongobd.com
(ii) Android
Android users can download the Bongo App from Playstore
(iii) Apple
iOS & iPad users can download the the Bongo App from the App Store.
3) How do I Purchase Bongo?
Step 1: To purchase, select "Online Subscription" under the Tickets, Top-ups & Bills section on the Shopee App homepage
Step 2: Select Entertainment
Step 3: Checkout
Step 4: Redeem Voucher or Coins
Step 5: Select Payment Option
Step 6: Pay Now
4) When will I receive my order confirmation?
Pin Topup will be available through “View Order Details” once payment is completed.
5) What can I do if I haven't received my order confirmation?
Get in touch with our customer support agents through Me > Click on your booking > "Chat with us".
6) What is the maximum PIN that I can purchase per day?
There is no maximum checkout limit per day.
7) Is there an expiry date for my Promo Code?
Yes, you may refer to your Order Details Page to check for its validity time and date.
8) How can I cancel/refund my booking?
No refund will be allowed once the purchase is made. Kindly contact our Customer support team should you require further assistance.
9) Here's how you can get in touch with our customer support:
Via bookings
Click on your “Me” page.
Click on any booking.
Click on “?” icon on the top right of your page.
Scroll down to the "Do you have any question" section.
Click on "Chat".
Via Help Center
Go to the “Me” page.
Click on the “Help Center” at the bottom of the page.
Via Shopee Chat
Go to the “Me” page.
Click on the “Chat with Shopee” at the bottom of the page.
If you're contacting us regarding an existing booking, please include the following information in your enquiry to help us resolve your problem more quickly.
10) How can I redeem my Bongo PIN?
Step 1: Login to your Bongo account.
Step 2: Select your profile settings and tap “Promo Code”.
Step 3: Enter purchase Promo Code and click on Submit to complete the redemption.
11) Can I use Voucher or Shopee coins to redeem?
Yes, you can use your voucher and spend Shopee coins at checkout. You will not earn Shopee Coins for purchasing Tinder Plus and Tinder Gold.