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Ensuring your account's safety is our utmost priority.

Should you encounter any of the following situations, promptly reach out to us to report:

• An unfamiliar third party claiming Shopee affiliation contacts or approaches you.
• Unidentified numbers offering part-time jobs message you via text or WhatsApp.
• Unknown individuals request sensitive details through links in text or WhatsApp.
• Shopee sellers direct you to perform transactions via external channels (QR codes, e-wallets, direct transfers, etc).
• You disclose your OTP code to unknown parties.
• You were deceived into initiating payments for third-party entities.

If you encounter suspicious online activities or fall victim to a scam, promptly report it to the nearest police station or through:

• National Scam Response Centre (NSRC) (8:00 AM to 8:00 PM) by dialling 997 to report the scam case or refer to the NSRC website for more info

• SEMAKMULE is a PDRM platform to check on bank accounts and telephone numbers involved with commercial crimes 

• CCID Infoline (8:00AM to 12:00AM), a PDRM WhatsApp channel to check on the status of police reports and submit information on commercial crime cases: 013-211 1222

• CCID Scam Response Centre (8:00AM to 8:00PM), a PDRM information hotline to submit information or inquire information on online scams: 03-26101559 / 03-26101599

For reporting suspicious links received via email, SMS or WhatsApp, kindly contact us via the channels at the bottom of the page.