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Please be informed that a refund request will be declined if your submitted refund reason falls under any of the following rejection metrics in our ShopeeFood refund policy:

• Taste preference (e.g. related to the taste of food)
• Food portion (e.g. size of the meal, comparison with images is not acceptable (images are for illustration purposes only)
• Change of mind
• Damaged / defective food packaging where the food quality was not affected
• Ready-packed items (e.g. pre-packed fruits)
• Instruction / special request via the notes section
  
  

For any issues with your order, such as missing/ incorrect items, food arrived in poor condition or etc, kindly report the issue to us within 24 hours via the Shopee app.

⚠️ Note

1. Refund request requires a valid refund reason and clear image proof.

2. Incomplete requests will be rejected.

3. Below are the types of reasons and adequate supporting documents that are permissible:

• Received a wrong/ incomplete item - HERE
• No Items were received - HERE 
• Others (broken seal/ non-consumable item/ damaged/ spilled item) - please refer to the table below

4. Please note that for Domino's Pizza orders, you may refer to HERE