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[Return Refund] What kind of products are not returnable using Change of Mind Returns?

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Products* are not returnable if at least 1 item falls within the below categories OR is a non-returnable item, then Change of Mind will not be applicable.

 

⚠️ Note

 

Products under the Electronic Category have to remain SEALED (i.e., the seal is not broken, been tampered with, or altered) and in RESALABLE CONDITION (i.e., Product has NO sign of: use, wear and tear or any damage) to be considered eligible for Change of Mind returns.

 

*Disclaimer: For non-returnable items, the products that are categorised under the following list aren't eligible for Change of Mind:

 

  • Hygiene Reasons
  • Perishable Goods
  1. Food & Beverages > Fresh & Frozen Food
  2. Food & Beverages > Dairy & Eggs
  3. Food & Beverages > Bakery
  4. Live plants
  • Digital Products
  1. Tickets, Vouchers & Services
  2. 'Deals Near Me'
  • Non-Returnable Items
 
Refer to the tables below for a detailed list of non-returnable products under each main category.

 

Electronics

L1 Category

L2 Category

L3 Category

Digital Purchase

Deals Near Me

All

Home Appliances

Large Household Appliances

Air Conditioners, Washing Machines

Kitchen Appliances

Refrigerators

TVs & Accessories 

TVs

 

Fashion

L1 Category

L2 Category

L3 Category

Baby & Kids Fashion

Baby & Kids Accessories

Jewellery

Baby Clothes

Swimwear

Boy Clothes

Swimwear, Underwear & Innerwear, Others

Girl Clothes

Swimwear, Underwear & Innerwear

Fashion Accessories


 

Investment Precious Metals

All

Fine Jewelry

Anklets, Necklaces, Bracelets & Bangles, Brooches & Pins, Charms, Pendants & Ornaments, Jewellery Set, Others**

Men Clothes

Innerwear & Underwear

All

Sleepwear

All

Muslim Fashion

Women Muslim Wear

Muslimah Swimwear, Nursing Blouse Top

Women Clothes


 

Lingerie & Underwear

All

Socks & Stockings

All

Sleepwear & Pyjamas

All

Maternity Wear

Breastfeeding Wear, Nursing Bras

** Only applicable to the Local listing only

FMCG

L1 Category

L2 Category

L3 Category

Food & Beverages

Bakery

Bread, Pie, Cake. Pastry, Others

(Excluding Baking Needs/Ingredients) 

Dairy & Eggs

All

Fresh & Frozen Food

All

Health


 

 

Medical Supplies

First Aid Supplies, Laboratory Tools, Medical Gloves & Masks, Nasal Care, Over-the-counter Medicine, Pain Relievers, Prescription Medicine, Stethoscopes, Traditional Medicine, Others

Sexual Wellness

All

Personal Care

Oral Care, Feminine Care, Others

Others

-

Mom & Baby

Maternity Healthcare

Maternity Vitamins & Supplement

Milk Formula & Baby Food

All

 

Food

L1 Category

L2 Category

L3 Category

Food Delivery

All

All

 

Lifestyle

L1 Category

L2 Category

L3 Category

Books & Magazines

E-Books

All

 

Home & Living

Decoration

Flowers

Gardening

Plants

Hobbies & Collections

Toys & Games

Capsule Toys

Sports & Outdoors

Sports & Outdoor Apparel

Sports Bras, Swimming Attire, Sets

Computers & Accessories

Softwares

-

Tickets, Vouchers & Services

All

All

 
 
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