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[ShopeeFood Merchant] Order Tracking & Settlement Reports
Settlement reports are emailed to your registered email address every day at 6am, providing a detailed breakdown of the previous sales day's transactions. This is to help you understand your account activity.
Below is the layout and details of the settlement report:
No | Field | Description |
1 | Total Income | Total daily income from order settlements and adjustments |
2 | Brought Forward Balance From Previous Settlement | Total amount/debt brought forward from previous settlement cycle in unsettled balance and/or credit balance |
3 | Total Payout | Final amount to be payout for this store to target bank account |
4 | Carry Forward Balance | Total amount/debt to be carry forward to the next settlement cycle |
The amount of settlement transferred to the registered Merchant Account is the addition of item subtotal and merchant surcharge minus commission and tax on commission. All your transaction funds on ShopeeFood that have been authorized between 00:00:00 to 23:59:59, will be transferred to your registered bank account on the next day.
All Settlement emails also would be attached with an excel on the breakdown of the orders and deduction info (If any).
Note: All settlement for orders on Weekend or PH will be transferred on the next working day.
You may click the below options to reach out to the ShopeeFood Customer Service Team.
