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Due to a technical glitch, there were funds erroneously credited to your ShopeePay wallet on the 3rd of December 2023. We will proceed to adjust your ShopeePay wallet balance for the credited amount. Therefore, please ensure there is sufficient ShopeePay wallet balance available for the adjustment.

We would like to apologize for any inconvenience caused by this matter and thank you for your cooperation.

If you did not receive additional funds for this transaction, please reach out to our Customer Service team and provide us with documents that can help us investigate further.

If the adjustment has already been completed on your ShopeePay wallet balance, please ignore the notifications.