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[On-Time Guarantee] What is On-Time Guarantee?

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📣 Attention:
 
The On-Time Guarantee initiative is gradually being introduced to users from the 6th of May 2024.
 
On-Time Guarantee ensures that you will receive your order by the On-Time Guarantee Date displayed on the Checkout Page and Order Details Page. Be at ease knowing that your parcel will reach your destination address by the date you expect to receive it. On-Time Guarantee applies to all orders, payment methods and shipping channels as below: 
 
  • Doorstep Delivery
  • Doorstep Delivery (Sea Shipping)
  • Self-Collection Point
  • Economy Delivery (Mail Drop)
  • Same Day Delivery 
  • Next Day Delivery 
  • 2-Day Delivery
  • 5-Day Delivery 
  • 6-Day Delivery
 
How to find the On-Time Guarantee Date?
 
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Page View

Guideline

Checkout Page

Step 1: Check Out with the order(s) in your cart or click on Buy Now

Step 2: Click the Shipping Options section to view the On-Time Guarantee Date 

Order Details Page

Step 1: Go to the Me tab

Step 2: Click on To Receive

Step 3: Click on the order you wish to view 

Step 4: View the On-Time Guarantee Date at the On-Time Guarantee section OR click View More at the On-Time Guarantee section to view the On-Time Guarantee Date

 
But what happens if you do not get your parcel within the On-Time Guarantee Date? Well, in that case, you will be entitled to claim a voucher through the Shopee app. Learn how to claim your On-Time Guarantee voucher.
 
💡 Note: 
 
  • On-Time Guarantee is only available for Shopee Supported Logistics channels
  • Please note that you can only use either the On-Time Guarantee voucher or Free Shipping discount per checkout 
  • Each user can only use this voucher once per order, regardless of the number of accounts owned by the user
  • The On-Time Guarantee voucher is only valid for 7 days from claim date 
  • Please keep in mind that you will not be eligible for the On-Time Guarantee voucher if you click on the Order Received button before your order meets the On-Time Guarantee Date.
 
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