Shopee MY Help Center
Shopee Policies
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[My Account] Why am I unable to login to my Shopee account?
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Oh no! We understand how frustrating it is to lose access to your account but do not worry, we will ensure your account is reinstated as quickly as possible so you can be back on track with your shopping spree with Shopee.
Here are some of the reasons as to why your account is blocked or frozen:
Suspicious Activity
Our system will automatically block your account if it notices any suspicious activity that could jeopardize your account and safety. Suspicious activities include:
Breach of Shopee’s Policies
Users who violate one or more of our policies will face account limitations or permanent suspension. Violations of Shopee’s policies include:
Learn more about Shopee’s Terms of Service to better understand how to avoid breaching policies.
How to reinstate your account? 🔐
If you find your account blocked due to suspicious activities on your account or did not violate any Shopee’s policies, kindly follow the steps below to have your account reinstated.
Here are some of the reasons as to why your account is blocked or frozen:
Suspicious Activity
Our system will automatically block your account if it notices any suspicious activity that could jeopardize your account and safety. Suspicious activities include:
- Multiple login attempts to your account
- Suspected hacking attempts
- Unusual sign-in or new device
- Changes to your username or password
Breach of Shopee’s Policies
Users who violate one or more of our policies will face account limitations or permanent suspension. Violations of Shopee’s policies include:
- Exploiting vouchers and/or promotions
- Participating in scams
- Generating fake orders
- Other fraudulent activities
Learn more about Shopee’s Terms of Service to better understand how to avoid breaching policies.
How to reinstate your account? 🔐
If you find your account blocked due to suspicious activities on your account or did not violate any Shopee’s policies, kindly follow the steps below to have your account reinstated.
Users who are unable to Login into their Account 🔓
Step 1: Go to the Me tab
Step 2: Click on Help Center
Step 2: Click on Help Center
Step 3: Click on Chat
Step 4: Type Live Agent
Step 5: Click on Chat with agent
Step 6: Select the topic as Account and Security
Step 4: Type Live Agent
Step 5: Click on Chat with agent
Step 6: Select the topic as Account and Security
Step 7: Select your preferred Language
Step 8: You will then be redirected to a live chat agent
Step 8: You will then be redirected to a live chat agent
Prepare to send the following supporting documents if requested:
- An image of your identification card
- A selfie holding your IC
- A copy of the latest bank statement
- A screenshot of the login error message
⚠️ Note:
- Please remember to select Account and Security as the enquiry type to be redirected to a Shopee live chat agent.
Users who are able to Login into their Account 🔑
Step 1: Go to the Me tab
Step 2: Click on Chat with Shopee
Step 3: Type Appeal for Account
Step 4: Select Shopee Account
Step 5: Click on Check Account
Step 6: Enter your Phone Number or Email Address
Step 7: Click on Confirm
Step 2: Click on Chat with Shopee
Step 3: Type Appeal for Account
Step 4: Select Shopee Account
Step 5: Click on Check Account
Step 6: Enter your Phone Number or Email Address
Step 7: Click on Confirm
Step 8: Click on Upload Documents
Step 9: Fill out Account Reactivation Form
⚠️ Note:
- Please remember to type Appeal for Account
- Our agents will get back to you once they have investiagated the submitted documents
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