Hi, how can we help?
[Digital Product] Personal Accident Insurance - Policy and Claim
Starting 26th of August 2024, all Shopee users can enjoy Complimentary Personal Accident Insurance with one-month coverage, underwritten by Zurich. This exclusive offer is limited to one redemption per Shopee account, don't miss out on this valuable protection!
You will be able to view your policy on the Shopee App, under View E-policy following the path below:
Step 2: Click on the Me tab
Step 3: Select My Insurance
Step 4: Click on Personal Accident
Besides, you will also receive a confirmation e-mail from Zurich.
2. Is there a waiting period to be able to submit a Personal Accident Insurance claim?
No. For Personal Accident Insurance, all coverage benefits come into effect immediately upon the policy's effective date.
3. How do I perform a claim for the Personal Accident Insurance?
- Fill in the claims registration form at https://mya.zurich.com.my/Myclaims within 14 days of the date of the occurrence of the accident giving rise to a claim
- Please reach out to Zurich’s customer service at 1-300-888-622 (Call Centre) or callcentre@zurich.com.my (E-mail) if you encounter any issues with your claim.
4. What are the documents required to support a claim?
Scenarios | Additional Support Documents Required* |
Injury or Permanent Disablement | 1. Original medical bill & receipts 2. Medical report and/or specialist report 3. Medical certificate 4. Police report and valid driving license; if related to a motor vehicle accident |
Fatal | 1. Death certificate 2. Post mortem report 3. Police report and valid driving license; if related to motor vehicle accident 4. Beneficiary identity card 5. Marriage certificate (if married) or birth certificate (if single). |
5. When do I have to notify Zurich of a claim?
All claims will need to be submitted within 14 days of the date of the occurrence of the accident giving rise to a claim.
6. What is the processing time for claims?
Activities | SLA |
Claims Notification | Expect an acknowledgement e-mail from Zurich within 5 working days |
Claims Assessment | Normal case - within 7 working days Complex case - within 14 working days |
Claim Payout | Within 5 working days upon approval of the claim |
The policy will be terminated automatically on the policy / certificate of insurance expiry date, or the date a claim is made on the accidental death & personal disablement benefit, whichever is earlier.
