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What is an empty parcel?

An empty parcel refers to a parcel/box/envelope that contains nothing or contains irrelevant item(s) that do not match the item(s) a buyer should receive based on their order.

If you received an empty parcel, here’s what you need to do:

• Take photo(s) and/or video(s) of the product showing the received empty parcel

• Take photo(s) and/or video(s) showing the condition of the internal and external packaging of the parcel

Examples of evidence of an empty parcel:

💡 Guidelines for Evidence:

• File size: 10 MB/photo, 30 MB/video (up to 1 min)

• Clear, quality evidence (close-ups for defects)

• Video evidence is recommended for faulty product returns

• Include negotiation history with a seller, if applicable