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[Self Collection Point] Why can't I see Self Collection Point shipping option at checkout?

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The Self Collection Point shipping option may be unavailable due to the reasons below:


  1. The seller’s shop does not support Self Collection Point shipping option.
  2. The weight or maximum dimension of each side has exceeded Self Collection Point shipping limits shown in the table below:
 

Weight Limit

12 kg

East Malaysia

15 kg

West Malaysia

Maximum dimension of each side

40 cm (Length, Width and Height)

 

  1. You have 2 or more uncollected parcels from Self Collection Point within the last 30 days.

 
  • If the Self Collection Point shipping option is unavailable to you due to uncollected parcels, it will become accessible after 14 days.
  • However, if you have uncollected parcels again after being reactivated from the above, the Self Collection Point shipping option will remain unavailable to you for another 14 days.

⚠️Note:

  • If none of the reasons above apply to your order, please get in touch with us via the channels at the bottom of the page.

 
 

 

If you have any issues or feedback regarding the Self Collection Point, especially if you are facing difficulties or have complaints, we value your input. Please share your feedback through this form: Self Collection Point Feedback Form  

 
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